Why Teams Managed Support?

Expert advice at your fingertips
With any phone system, things can go wrong, or changes need to be made and managing this yourself can, at times, become costly and time consuming. Let us give you peace of mind that when it comes to any issues, moves or changes, one of our experts will be there to guide and assist you through the process.

Fault Diagnosis
In the event of a fault, we will work with you to help diagnose its cause and escalate directly with Microsoft Teams or Callable, so that you can focus on the day to day needs of your business.

Manage Team Activity
Our managed support package is a simple and cost effective way to get the best out of your Microsoft Teams System.

What’s Included?

• SLA
  4 Hour SLA for response to queries
  48 Business hours for moves and changes
  

• Hours of Cover
  9:00-5:30 business hours support (Monday to Friday – not including public holidays)
  

• System Maintenance
  Activation and deactivation of new or old users. Minor configuration changes of call flows, DDI’s, Auto Attendants, Call Queues. (Any major work orders will be treated as project work and will be consulted and priced accordingly)
  

• Fault Diagnosis
  PSTN issues and triage within the Microsoft Teams platform
  Escalation of issues to Callable
  Working with IT incumbents to diagnose and escalate faults
  

• Exclusions
  End point devices and/or any other aspect of the Microsoft Teams environment, training, reporting, and number management tracking