Evonex
Hosted Cloud
Telephony

Choose Evonex and benefit from an easy to use, super reliable Cloud-based phone system that makes communication efficient and helps improve productivity in the workplace.

Evonex is a leading hosted telephony service that delivers all the features you need to keep in touch with your clients, customers and staff.

Top features include:

• Integrate with Microsoft Teams and manage contacts with ease

• Call, message or chat from desktop or mobile app

• Improve customer experience with easy to manage IVR call queuing and call routing

• Monitor and improve productivity with inclusive DDI level reporting

• Combine presence status across telephony and MS Teams
  
  

The Evonex hosted telephony system operates in the Cloud, meaning less equipment on site, saving on costly maintenance and upgrades.

Introducing Evonex Connect

Cost effective
Quick and easy to install, with no capital outlay. The Evonex Cloud-based phone system delivers all the functionality of a traditional telephone system, with advanced features that make communicating with your staff, customers and suppliers, easy and efficient.

Flexible
It’s easy for staff to work from the office or remotely and remain contactable. Users will instantly see who’s available and connect with them using Presence, Instant Messaging and Click to Call features, whilst being able to add and remove users with ease.

Choice of handsets
Benefit from a range of handsets and headsets to suit every requirement including; DECT phones, conference rooms, reception areas and boardrooms.

Manage Team Activity
Company Administrators and Site Administrators can easily manage remote teams, view team activity and make real time changes to music on hold, messaging, announcements and call routing.

Simple Licencing
Know exactly what you are getting. Evonex has a very clear licence structure, offering a standard licence for your telephony features and the option to add advanced applications for specific environments.

Features
Users have quick, easy and customisable access to enhanced features such as call forwarding, simultaneous ringing and much more via a desktop application.

Why choose Evonex Hosted Cloud Telephony?

Handset choices

Cisco 6851

• Screen 3.5″ 396x162pixel Grayscale

• Headset Port

• 10/100/1000

• x4 Programmable line/feature keys

Cisco 8841

• Screen 5″ 800×480 pixel Colour Display

• Headset Port

• 10/100/1000

• x10 Programmable line/feature keys

Cisco 8851

• Screen 5″ 800x480pixel Colour Display

• Headset Port

• 10/100/1000

• x10 Programmable line/feature keys

• USB / Bluetooth

• Supports Expansion 8000 Modules

Cisco 8865

• Screen 5″ 800x480pixel Colour Display

• Headset Port

• 10/100/1000

• x10 Programmable line/feature keys

• USB / Bluetooth

• Supports Expansion 8000 Modules

• One touch 720p HD Video

Cisco 8000 Expansion Module

• 18 Physical Keys

• 18 Additional Keys

• Stack up to 3 on anyone handset

Yealink DECT W60P

• .4” colour screen

• Range 50 meters indoors 300m outdoors

• Connects up to 8 handsets to a base station

• 30 hour talk time

• 400 hour standby

• Quick charge 10mins for 2 hour talk time

Yealink CP960

• 6-meter 360-degree microphone
  pickup range

• 5-inch multi-touch screen, 720×1280 resolution

• Built-in 3-microphone array

• Yealink Pentagon Meeting Room

• Built-in WiFi/USB/Bluetooth

• Two additional CP Wireless Expansion
  Mic CPW90

The Evonex Teams Voice licence combines Microsoft Teams and hosted telephony to transform the way you work by creating a single platform for your communications.

• Make and receive calls directly from the MS Teams desktop and mobile apps.
  
  

• Retain all your existing telephony features, phone numbers and routing plans.
  
  

• Benefit from a single reporting platform and the best calling packages.
  No need for expensive hardware or capital outlay.
  
  

• Integration is seamless and carried out at the time of installation of your new system.
  
  

To find out how much more you can get from MS Teams with Evonex speak to our Customer Experience team today.

Transform the way you work with an Evonex MS Teams Voice licence

Call Reporting

Benefit from comprehensive statistical reporting at call group and individual DDI level with informative charts and graphs to help monitor and manage your communications. Use filters to create and save your favourites, schedule reports via email to colleagues or download and print for reference.

Activity Reports

Understand you your call traffic with charts, graphs and detailed downloadable reports, showing Call Ratios, Call Handling and Queue information with time of day analysis for wait times, answered, unanswered and abandoned calls.

Navigate and filter

View inbound and outbound call traffic via pre-defined activity reports which can be filtered to show the information most relevant to your business and monitor traffic distribution around remote call groups. The Evonex reporting module will provide the insight you need to effectively monitor agent activity, most calls answered, time on the phone and on DND (Do not Disturb).